IBIS TRAX-3D the leader in ballistics imaging and identification

Forensic Technology Support

Support Main

Resource Center

 

Contact Global Customer ServicesGlobal Customer Services


AMERICAS, OCEANEA and Eastern ASIA:

1-866-984-4247
(Toll Free US and Canada only)

+1 727 826 7236

EUROPE, AFRICA and Western ASIA:

+353 1 690 9199

Projectina AG:

+41 (0)71 727 28 00

EMAIL

fti.support@contactft.com


Forensic Technology's Global Customer Services

Managing today's fast-changing technologies is a tremendous challenge. At Forensic Technology our Global Customer Services (GCS) Department works together as a team with a shared goal of contributing to world safety by providing customer service to meet all your needs.

Our GCS team provides equipment maintenance and management solutions with unprecedented flexibility to help you optimize technology, utilization, and asset availability throughout the lifecycle of your equipment.

Our GCS team offers global repair and technical support, strategically located field service personnel, a 24/7 on-call support helpdesk, world class training programs, Integration services, and a parts and logistics operation. 

Download the Global Customer Services brochureEnglish  Spanish
Italian  Portuguese
Download our SafeGuard brochure

Support Specialists

Trained support specialists are available 24 hours-a-day, 5-days-a-week to handle your calls in an efficient and professional manner.

On-call 24 hours-a-day weekend support is also available by calling a toll-free number and leaving a message. The phone system will then page an on-call Support Specialist who will retrieve the message and return your call usually within one hour.

Field Services

Our Field Services Department consists of highly-trained and experienced field technicians. Under the supervision of our Technical Field Operations Manager, technicians are dispatched to various sites worldwide with schematic diagrams and work instructions to troubleshoot and/or provide preventive maintenance while maintaining a professional relationship with all customer/users.

By providing verbal and written reports, reviewing dispatch packages including work instructions, travel instructions and test protocols sheets, we ensure that our technicians are providing quality service.