IBIS TRAX-3D the leader in ballistics imaging and identification

Forensic Technology Support

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Contact Global Customer ServicesGlobal Customer Services


AMERICAS, OCEANEA and Eastern ASIA:

Tel: (Toll Free) 866-984-4247
Direct at +1-727-826-7236 Fax: +1-727-826-7242

EUROPE, AFRICA and Western ASIA:

Tel: (Toll Free) 800-42-47-4247
Direct at +353-1-690-9199 Fax: +353-1-457-1822

EMAIL

fti.support@contactft.com


Forensic Technology's Global Customer Support

Managing today's fast-changing technologies is a tremendous challenge. At Forensic Technology our Global Customer Support Services Department works together as a team with a shared goal of contributing to world safety by providing Customer Service to meet all your needs.

Our Customer Support Service team provides equipment maintenance and management solutions with unprecedented flexibility to help you optimize technology, utilization, and asset availability throughout the lifecycle of your equipment.

Our Customer Support Service Group offers global repair and technical support, strategically located field service personnel, a 24/7 on-call support helpdesk, world class training programs, Integration services, and a parts and logistics operation. 

Download the Global Customer Services brochureEnglish
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Support Specialists

Trained support specialists are available 24 hours-a-day, 5-days-a-week to handle your calls in an efficient and professional manner.

On-call 24 hours-a-day weekend support is also available by calling a toll-free number and leaving a message. The phone system will then page an on-call Support Specialist who will retrieve the message and return your call usually within one hour.

Field Services

Our Field Services Department consists of highly-trained and experienced field technicians. Under the supervision of our Technical Field Operations Manager, technicians are dispatched to various sites worldwide with schematic diagrams and work instructions to troubleshoot and/or provide preventive maintenance while maintaining a professional relationship with all customer/users.

By providing verbal and written reports, reviewing dispatch packages including work instructions, travel instructions and test protocols sheets, we ensure that our technicians are providing quality service.